Definitions and interpretation
collectively all information that you submit to King’s College London Peer Support Programme and King’s College London Counselling Service via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
the General Data Protection Regulations (EU) 2016/679
King’s College London Peer Support Programme and King’s College London Counselling Service, we or us
King’s College London Peer Support Programme and King’s College London Counselling Service of King’s College London, Strand, London, United Kingdom, WC2R 2LS;
User or you
any third party that accesses the Website and is not either (i) a volunteer with or employed by King’s College London Peer Support Programme and/or King’s Counselling Service respectively and acting in the course of their voluntary service or employment or (ii) engaged as a consultant or otherwise providing services to King’s College London Peer Support Programme and King’s College London Counselling Service and accessing the Website in connection with the provision of such services; and
the website that you are currently using, https://w1511862.wixsite.com/peersupportkcl, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
a. the singular includes the plural and vice versa;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification or amendment of it;
4. For purposes of the applicable Data Protection Laws, King's College London Peer Support Programme and King's College London Counselling Service is the "data controller". This means that King's College London peer Support Programme and King's College Counselling Service determines the purposes for which, and the manner in which, your Data is processed.
5. We may collect the following Data, which includes personal Data, from you:
b. date of birth;
d. job title;
e. contact Information such as email addresses and telephone numbers;
f. demographic information such as postcode, preferences and interests;
g. Information may vary depending on what users decide to share in the Contact Us section of the 'Home' page;
h. for Website members, collected Information may include all of the above as well as calendar Information, email addresses and social media content;
How we collect Data
6. We collect Data in the following ways:
a. data is given to us by you;
b. data is received from other sources; and
c. data is collected automatically.
Data that is given to us by you
7. King's College London Peer Support Programme and King's College London Counselling Service will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you register with us and set up an account to receive our products/services;
c. when you use our services;
Data that is received from publicly available third party sources
8. We will receive Data about you from the publicly available third party sources such as social media websites that you choose to connect to this Website. Social media websites can include but are not limited to:
Data that is collected automatically
9. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to the Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
Our use of Data
10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by use for the following reasons:
a. internal record keeping;
b. improvement of our product/services;
c. information provided is confidential and may, with the permission of the User, be shared to Peer Supporters and/or the King's College London Counselling Service for the conducting of the service provided. User information is confidential except in the following circumstances:
- Information shared with the King's College London Counselling Service for referrals to the Counselling Service,
- Information shared during Peer Support monthly check-up meetings,
- mandated reporting of abuse of children or adults,
- threats of suicide or homicide,
- any Information permitted or requested to be released by the User and
- those required by law;
11. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
12. When you register an account as a member or when a User uses our contact form, Information provided is treated as confidential information that is only available to the Website administrators and/or members of the King's College London Peer Support Programme and King's College London Counselling Service.
Keeping Data secure
13. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.
14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your Data, please let us know immediately by contacting us via this e-mail address: firstname.lastname@example.org.
15. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
17. Even if we delete you Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
18. You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive". Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy, or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
19. To make enquiries, exercise any of your rights set out above, or withdraw you consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: email@example.com.
20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at
21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
Changes of business ownership and control
24. In the above instance, we will take steps with the aim of ensuring your privacy is protected.
26. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
30. Unless otherwise agreed, no delay, act or omission by a part in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
31. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
You may contact King's College London Peer Support Programme and King's College London Counselling Service by email at firstname.lastname@example.org.